Legal · Last updated 6 October 2026
How MERGE LLC collects, uses and protects personal information when you visit mergemiddleeast.com or contact our team about aesthetic devices, products and services.
This website is operated by MERGE LLC (Merge Middle East), WH-07, TOUFIQ Z, Nadd Al Hamar, Dubai, United Arab Emirates. MERGE LLC is responsible for the personal information collected through this website. You can contact us about privacy at info@mergemiddleeast.com or +971 4 299 0607.
This policy applies to mergemiddleeast.com. Our e-store, MergeSouq (mergesouq.com), and the social media platforms we link to are separate sites with their own privacy policies.
When you send an enquiry or demo request through our website form, we collect your full name, clinic name, phone or WhatsApp number, email address, the device or service you are interested in and your message. We also receive the information you share when you email, call or message us on WhatsApp.
When you browse the website, our analytics and security tools collect technical information such as your IP address, browser and device type, the pages you visit, how you interact with them and the website that referred you. This is collected using cookies and similar technologies described below.
We do not sell or rent your personal information.
Respond to enquiries and send quotes, product information and specifications
Arrange demos, delivery, installation and staff training
Provide after-sales service, maintenance contracts (AMC) and spare parts
Understand how the website is used so we can improve it
Protect the website and our forms against spam and misuse
Meet our legal, accounting and regulatory obligations
We use Google Analytics, managed through Google Tag Manager, to measure visits and understand which pages are useful. Google processes this data on our behalf. You can opt out using the Google Analytics Opt-out Browser Add-on or by blocking cookies in your browser.
We use Microsoft Clarity to see how visitors interact with our pages, for example clicks and scrolling, so we can improve usability. Microsoft processes this data under its own privacy statement.
Some forms may be protected by Google reCAPTCHA to prevent spam and automated abuse. reCAPTCHA collects hardware and software information and sends it to Google for analysis.
Most browsers let you block or delete cookies in their settings. Blocking some cookies may affect how parts of the website work.
We share personal information only with service providers that help us run the website and our business, such as hosting, email and analytics providers; with a manufacturer or brand partner when this is needed to arrange warranty or technical support you have asked for; or where we are required to by law. Some of these providers may process data outside the UAE.
We keep personal information only for as long as we need it for the purposes described in this policy, including supporting devices and service contracts, and to meet legal, accounting or reporting requirements. When it is no longer needed, we delete or anonymise it.
We use reasonable technical and organisational measures to protect personal information, including encrypted (HTTPS) connections to the website and restricted access to enquiries. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Depending on the law that applies to you, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, you may have the right to:
To make a request, email info@mergemiddleeast.com. We may need to verify your identity before we respond.
We use your contact details to respond to your enquiry. If we send you product news or offers, you can opt out at any time by replying to the message or emailing info@mergemiddleeast.com.
This website is intended for clinics, medical professionals and businesses. It is not directed at children, and we do not knowingly collect personal information from anyone under 18.
We may update this policy from time to time. The latest version will always be published on this page with its updated date.
For any questions about this policy or your personal information, contact MERGE LLC at info@mergemiddleeast.com, call +971 4 299 0607, or write to us at WH-07, TOUFIQ Z, Nadd Al Hamar, Dubai, United Arab Emirates.