Service & maintenance

Annual Maintenance Contract for Aesthetic Laser Devices in Dubai

MERGE's Annual Maintenance Contract (AMC) keeps aesthetic laser devices and HydraFacial machines in Dubai and the UAE in service, with scheduled preventive maintenance, labour included and genuine spare parts at discounted rates.

MERGE field engineer servicing an aesthetic laser device in Dubai

Contract coverage

What’s Covered Under Your AMC

A full-service agreement that keeps your devices running at peak performance all year.

Preventive maintenance

Scheduled inspections, cleaning, optical alignment and calibration to maximise uptime and extend device life.

Labour included

Labour for maintenance visits, troubleshooting and repairs during the contract period is covered at no extra charge.

Discounted spare parts

Genuine spare parts and consumables are supplied at special discounted rates during the contract.

Cooling system service

Cryogen gas system checks and configuration to maintain proper beam cooling and prevent degradation.

Lens & optics inspection

Periodic inspection of handpiece lenses to detect damage or contamination that affects beam quality.

Priority service calls

AMC clients are prioritised for service calls by MERGE field service engineers.

Contract period

Choose a 1, 2 or 3-Year Plan

Longer plans offer greater savings and priority scheduling. Special discounts apply on spare parts throughout the contract.

1-Year Plan

One-year AMC term with preventive maintenance, labour and discounted spare parts

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3-Year Plan

Three-year AMC term; longer plans offer greater savings and priority scheduling

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Labour

Included for maintenance visits, troubleshooting and repairs

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Spare parts

Not in the base price; supplied at special discounted rates

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Response time

Typically 24–48 hours for non-emergency calls, faster for urgent breakdowns

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Coverage area

Dubai-based engineers covering all Emirates

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Devices we service

  • Candela
  • Quanta System
  • Cynosure
  • Deka & Lutronic
  • HydraFacial machines

What Is an AMC for Laser Devices?

An Annual Maintenance Contract (AMC) is a service agreement that provides regular maintenance and repair for your aesthetic laser devices. Routine checkups extend device life and allow minor issues to be identified and fixed early, reducing downtime, operating costs and risk to your clients. During the contract period, special discounts apply to any spare parts used, helping clinics avoid costly repairs. MERGE's technical team services Candela, Quanta System, Cynosure, Deka and Lutronic Spectra laser devices, as well as HydraFacial machines.

Why Laser Devices Need Regular Maintenance

Consistent laser output depends on regular calibration and alignment. Careful cleaning and debris removal prevent downtime and safety hazards, the cryogen gas system must be correctly configured to keep cooling effective, and handpiece lenses need periodic inspection for damage or contamination that affects beam quality and treatment results. For healthcare settings that follow MOH medical equipment maintenance standards, an AMC is mandatory.

What the Contract Covers

  • Periodic inspections, cleaning and calibration
  • Spare part changes where required, at special discounted rates
  • Labour for maintenance, repairs and troubleshooting
  • Cryogen cooling system checks
  • Lens and optics inspection

Choose Your Contract Period

AMC plans are available for 1, 2 or 3 years. Longer plans offer greater savings and priority scheduling, so you can match the contract to your clinic's budget and how heavily each device is used.

Need Spare Parts Included?

If you prefer spare parts and consumables to be covered in the contract price, MERGE also offers a Comprehensive Annual Maintenance Contract (CAMC) for the same devices.

FAQ

Frequently Asked Questions

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What does the AMC include?

Preventive maintenance visits, optical and mechanical inspections, calibration, lens cleaning, cooling system checks and labour for repairs during the contract period, with spare parts at special discounted rates.

Are spare parts included in the AMC?

No. Spare parts are not included in the base AMC price, but AMC clients receive discounted pricing on all genuine spare parts needed during the contract. For parts included, see the Comprehensive AMC.

Is an AMC required for clinics in the UAE?

Yes, for healthcare settings that follow MOH medical equipment maintenance standards. An AMC helps your clinic keep its laser equipment maintained and compliant.

How quickly can an engineer come on-site?

AMC clients are prioritised; typical response is within 24–48 hours for non-emergency calls, with faster response for urgent breakdowns anywhere in the UAE.

How do I get an AMC quote?

Send your device brand, model and year of purchase by WhatsApp or phone. MERGE will reply within 24 hours with a tailored quote, the coverage and a recommended plan.

Book Your Device Service Today

Book a free, no-obligation demo at your clinic or our Dubai facility. We’ll help you compare devices, financing options and expected ROI.

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We’ll get back to you within one business day.