Service & maintenance
MERGE's Comprehensive Annual Maintenance Contract (CAMC) is an all-inclusive service plan for aesthetic laser devices in the UAE, covering preventive maintenance, labour, and the spare parts and consumables needed to keep devices running.
Contract coverage
A full-service agreement that keeps your devices running at peak performance all year.
Genuine, manufacturer-approved parts and consumables required for proper device function are covered.
Labour for all maintenance visits, repairs and on-site troubleshooting is covered, with no extra billing.
Scheduled inspections, deep cleaning, optical alignment and calibration to keep the device at factory performance.
Periodic handpiece lens inspection and full cryogen gas system checks to protect beam quality and skin cooling.
Every visit is documented with service history, replaced parts and inspection findings for MOH compliance and warranty records.
CAMC clients receive high-priority breakdown response from an assigned field engineer.
Contract period
Longer plans offer greater savings and priority scheduling. Special discounts apply on spare parts throughout the contract.
One-year comprehensive cover: maintenance, labour, spare parts and consumables
Book this planThree-year term; longer contracts provide better value and priority scheduling
Book this planDevices we service
A Comprehensive Annual Maintenance Contract (CAMC) is a preventive service contract that keeps aesthetic laser devices accurate, safe and compliant. Regular calibration, cleaning, periodic system checks, spare part replacement and complete labour are all included without extra charges, reducing unexpected breakdowns and protecting your investment in the device.
Both contracts include preventive maintenance visits, calibration and optical alignment, lens and cooling system checks, and periodic service records. The CAMC goes further:
Because parts are covered, the CAMC minimises downtime caused by part shortages and makes maintenance costs predictable for hospitals, medical spas and clinics.
CAMC contracts are available for Candela (USA), Quanta System (Italy), Cynosure, Deka and Lutronic Spectra (Korea) laser devices, as well as HydraFacial machines. Plans run for 1, 2 or 3 years, and MERGE's Dubai-based field engineers cover all Emirates. Contact MERGE with your device model to confirm CAMC availability for your equipment.
FAQ
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The CAMC includes the spare parts and consumables needed to keep your device working, while the standard AMC supplies them at a discounted rate. CAMC clients also get high-priority breakdown response and an assigned field engineer.
Yes. Essential spare parts and consumables required to keep your device functioning are covered during the contract period, with no separate invoices for parts used in routine maintenance.
Yes. Devices are maintained to MOH medical equipment standards, including calibration, safety checks and full service documentation, so your clinic stays audit-ready.
Yes. Each visit ends with a detailed checklist recording inspection findings, work carried out, parts replaced and calibration results.
Send your device brand, model and purchase year by WhatsApp or phone. MERGE will send a tailored quote within 24 hours with coverage details, contract options and pricing.
Book a free, no-obligation demo at your clinic or our Dubai facility. We’ll help you compare devices, financing options and expected ROI.
We’ll get back to you within one business day.