Gentle Max Pro Troubleshooting Guide
The Candela GentleMax Pro is a multifunctional laser device commonly used for hair removal and other dermatological treatments. However, like any laser device, it may encounter occasional errors that require troubleshooting.
Understanding these errors can help operators maintain efficiency and minimize downtime. This blog provides insights into common GMax Pro troubleshooting issues and when to seek professional assistance.
Why Error Occurs?
An error code in the Candela GentleMax Pro series indicates an issue with a specific system component or function. Several factors can cause these errors, including:
- Component Malfunctions
- Cooling System Issues
- Power Supply Problems
- Cryogen-Related Faults
- Software Glitches
- Environmental and Handling Factors
- Maintenance Neglect
- Electrical and Mechanical Failures
To learn more about the causes of errors in the Candela GentleMax Pro, refer to Candela Error Codes: Gentle Pro Series.
There are typically two types of errors in the GentleMax Pro: fault messages and warning signs.
Fault Messages
A fault message typically occurs due to a system malfunction. Sometimes clearing the fault and retrying the previous operation can be successfully accomplished without further faults occurring. If a fault message persists, call the laser engineers at Merge LLC and report the fault number.
Fault processing automatically places the system into the Standby state. The following conditions occur outside of normal system operation. When the system enters a fault condition, it beeps and displays a fault message. There are 26 types of fault messages, and in most cases, a laser engineer is needed to diagnose and fix the issue.
Examples of fault message candela troubleshooting errors include:
- Fault 1.1- Handpiece bubble Circuit – The Handpiece circuit test didn’t detect a change in the signal (Read More)
- Fault 2.2 – Canister Bubble Circuit – The canister bubble circuit test failed to detect a change in signal
- Fault 3.3 – Shutter Fault – The shutter is not in the correct position upon check and does not respond to actuation
Warning Signs
Warning signs are notifications or alerts within the Candela software that signal a potential issue. They prompt the user to take action based on the displayed warning to prevent further problems. The device stops working when warning signs appear. Contact the laser engineers at Merge LLC for maintenance and repairs.
The examples of warning signs include:
- Warning 10.2 – The delivery system is disconnected while in the Ready state.
- Warning 10.3 – The slider attachment is removed while in the Ready state.
- Warning 10.4 – Fiber is not detected while in the Ready state.
- Warning 17 – Handpiece Bubble
Book An Appointment with our Laser Engineers
When to Call a laser engineer for assistance?
When troubleshooting efforts do not resolve an issue, it is crucial to contact a qualified laser engineer. Professional service technicians can:
- Perform in-depth diagnostics and repairs.
- Replace faulty components.
- Ensure compliance with manufacturer guidelines for safe operation.
If your Gentle Max Pro continues to display Candela troubleshooting errors despite basic troubleshooting, seek expert assistance promptly. Regular maintenance and professional servicing will keep your device in optimal condition, ensuring the best results for your practice.
For expert assistance, contact the laser engineers at Merge LLC. Our team is equipped to handle all maintenance and repair needs, helping you minimize downtime and keep your device in top condition. Get in touch with Merge LLC today!
